Shipping Information

Fast Shipping - Domestic and International We are happy to ship any item worldwide.

North American and International online order shipping charges are calculated automatically at the time of order based on the weight and destination.

Shipping charges are automatically calculated based on weight and destination country. Once items are in your shopping cart, you may preview the shipping rate by clcking estimate shipping and then selecting your country from the pull down menu located in the pop-up box. Ensure any pop-up blockers are disabled in your internet browser to view, otherwise shipping quotes are listed after registering for a user account on the website.

Our shipping service includes insurance and tracking. 

All orders will be shipped within 5 business days

Depending on the destination country and the time it takes to clear your local customs, delivery time is usually 2 to 7 business days from the time your package leaves our store.

Business day delivery service excludes Holidays & Weekends.

You will receive a tracking number when your order is shipped. (You can track your order next business day) Please note that merchandise cannot be shipped to P.O.
Boxes. These items must be sent to a street address (physical address).

Order Fulfillment

We make every effort to insure our stock is current and available, in the size, color, and style shown. In the rare event an item is out of stock, or backordered we will notify you that the item is currently unavailable.

Prices and Availability

Due to circumstances beyond our control, prices and availability are subject to change without notice.

The colors shown on the products are an approximation of the original colors, and may vary on your computer system.Please ensure you have the proper monitor drivers.

Sales Tax

This is a retail website and sales tax will be collected for orders originating from Canada.

Return Policy

We accept returns / exchanges on defective merchandise only. No refunds. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:

Defective items must be reported to us within (3) days of the date of receipt and returned no later than (21) days of the date of receipt.

All return should be accompanied by a Return Authorization Number (RA#) number. Please, prior returning a purchase you must contact us by email. To receive an RA# and shipping instructions please email returns@muks.ca.

Remember to display RA# on the package. Without a RA# we do not accept any unauthorized packages.

Sale items are ALL SALES FINAL, no returns and no refunds.

All returns must be in original conditions including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.

We will only issue a store credit for defective or damaged merchandise. The original shipping charges are non-refundable.

Return items must be sent back within 21 days prepaid and insured by a traceable carrier such as UPS or USPS, FEDEX, DHL, Canada Post. Shipping charges are non-refundable. Returns sent COD will be refused.

We are not liable for merchandise damaged during transportation. The UPS, DHL, FEDEX shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with the Postal provider. It may take up to 4 to 6 weeks to resolve through insurance claim.

 Defective shoes are any footwear that is flawed concerning workmanship. Leather, as a natural material, has slight variations and imperfections between and among pairs. This is completely normal and is considered to add to the beauty of each individual piece. Embellishments such as beadwork and other decorations are not covered with any warranty.

Order Information

A confirmation email will be sent to you upon successful completion of the checkout process.

Do you have a catalog?

Currently, we have a virtual catalog. Our entire product line is on line. We do not have a physical catalog or a free shopping catalogue to mail.

Coupon Codes

Only one coupon code can be redeemed per order.

Coupons can not be used in conjunction with any other offer, discounts or promotions.

Shoe Care - Get the most out of your shoes by following simple shoe care instructions. Please click on our product care page (link is on the left hand side in the More Information box) for mroe details.

Shoe Club Rewards

We value your business! Every 10th pair purchased at regular price is 50% off. To reach your reward even faster - simply refer friends and family to Authentic Canadian Mukluk and Moccasin boots. If they purchase shoes you receive a credit for one additional pair of shoes! Be sure they let us know you referred them.

Sizing Tips

All of our products are in whole sizes only.

Unfortunately, we do not sell half sizes. If you want to order footwear and are unsure what size you should wear after viewing our shoe size chart please email us at help@muks.ca with the names of two well known shoe brands you currently wear and the shoe size they are.

We will assist you in finding the perfect fit based on the information you provide.